Double-Bed & Breakfast next 2 Fair
I read good reviews about Arthur, which convinced us to book at his place. He claimed not to be able to organize check-in in the morning, which was not really a problem for us. Before departing to Cologne, we mentioned that we'd organize a time later during the day to check in. H…
The guest was informed that I work as an party photographer at nights. This way a check-in after 23:00h is logicaly not possible, because I am at work that time. In our eMail conversation the guest agreed to check-in between 13:00h in the afternoon and late afternoon. Everything was clear. Unfortunatele the guest did not arrive in the planed time window, nor did he inform about a late check-in after 23:00h. I was waiting for him in afternoon and went to work at 22:00h. For the next time you need to follow your own confirmation-time window much better and you have to improve you communication scills. A simple phone call, (Hidden by Airbnb) - or SMS-text would have helped...
科隆, 北莱因-威斯特伐利亚(North Rhine-Westphalia), 德国