Communication about check-in wasn't great. As this home is provided by a company and not an individual, they have a self-check in system, instructions for which are provided via text. I was unaware of this system as it is not made clear in the listing, so was messaging the host in advance of my stay to discuss check-in arrangements and was slightly concerned when I didn't receive a prompt reply. This was fine in the end, but the host could be clearer in advance about the way check-in works (as other private Air BnB hosts will often message in advance with check-in arrangements).
Check-in was mostly smooth, except that a door we were supposed to enter through was out of action, so we had to ring the company for help as they hadn't notified us of this in our automated check-in text.
The apartment itself was lovely - two nice double beds, clean bathroom and spacious living area. A couple of things worth mentioning if you are planning to cook for yourself in the apartment:
- (slightly odd one) there were no full sized dinner plates so we had to eat off of side plates
- there are no dishwasher tablets in the apartment so you'll need to bring your own if you want to use the dishwasher.
While we were staying, the wifi wasn't working. Another resident had already reported this to the company and when I rang I was informed that an engineer had left 'half an hour ago' and would be arriving 'any minute now' to have a look. I shortly received a text saying that they were aware that the wifi was down but were struggling to get an engineer out as it was the Sunday of a bank holiday weekend. This is understandable, but we were slightly frustrated that we had been lied to over the phone by the concierge.
On the whole, the apartment was very nice - a 10 minute walk from Wakefield Westgate which was very convenient, and in a pretty street. We were just slightly disappointed with the service provided by the host, given that this is an apartment provided by a company and not a private individual.