Thank you for your feedback. I am glad that overall you had a pleasant stay with us, and would also like to apologize for the issues encountered. I am sorry that our communication was not up to our usual standard.
Regarding the dryer, I apologize for the time it took for us to fix it as we had to organize for an engineer to come. We did however solve this issue during your stay.
The knobs of the radiators were difficult to manoeuvre, but a handyman attended and we were able to fix this for you.
For the missing light bulbs, I do apologize for our inadequate communication with you. This was a mistake, and we will be attending to this to make sure that this is solved for future visitors.
At the time of your stay we were only able to provide you with one set of keys, but we are working with the homeowner to improve upon this situation. We will also be looking at the various signs of wear and tear that you mentioned, such as the door knobs.
The problems with the buzzer and the building lift were unknown to us, but if you had told us about them, we would have gladly looked into them. Every time you contacted us we got back to you promptly and we checked on you during your trip to make sure things were running smoothly.
I am sorry that you feel the listing was not explicit enough regarding the ensuite bathrooms. It did state that the bedroom with the single beds has an ensuite shower room as does the master bedroom, but we will be sure to make this clearer for future guests.
Lastly, thank you for you suggestions regarding the extra equipment such as the broom and for your kind gesture of leaving a dustpan.
Once again, we do apologize for the inconveniences caused, and hope that we can make it up to you the next time you travel to London.