15位房客
4间卧室
11张床
2个卫生间
15位房客
4间卧室
11张床
2个卫生间
您暂时不会被收费
Ironbark Hill Retreat酒店是一间独特的四卧室房屋,适合团体,家庭,朋友和婚礼宾客,寻求一个典型的葡萄园留在猎人谷葡萄酒之乡的中心。
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Ironbark Hill Retreat is a unique four bedroom house, perfect for groups, families, friends and wedding guests seeking a quintessential vineyard stay in the heart of Hunter Valley wine country.

房源

Ironbark Hill Retreat酒店是一间独特的四卧室房屋,适合团体,家庭,朋友和婚礼宾客,寻求一个典型的葡萄园留在猎人谷葡萄酒之乡的中心。 专为娱乐而设,有两个神话般的卧底用餐区;一个完全封闭的屏幕和百叶窗,另一个阳光透湿的甲板,可以看到葡萄园。餐厅为您的客人将非常高兴在设备齐全的现代厨房与Nespresso咖啡机,大厨师的烤箱,燃气灶具,洗碗机和所有现代化的便利。在那些寒冷的夜晚,您可以在开放式的休息室放松身心,并与朋友一起坐下,并在篝火燃烧之火旁边品尝一瓶葡萄酒。享受夏季独家使用的闪闪发光的游泳池,并配备反循环空调,这使得Retreat成为一个完美的选择全年。如果您在Retreats私人法庭上感到精力充沛,可以打网球,或者在场地漫步,参观彼得·德雷顿(Peter Drayton)的地下室,品尝难忘的葡萄酒。 The Retreat酒店受到Ironbark Hill的新娘派对和婚礼嘉宾的欢迎,是理想的位置,也是猎人谷所提供的最好的地窖门和餐厅。 住宿包括4间卧室和3间浴室(两个套间),最多可容纳15位客人入住。 住所 Ironbark Hill Retreat酒店最多可容纳15位客人或11位客人入住。 卧室一张大号床和一张单人双层床加单人床(可根据要求提供)(5) 卧室两张 - 一张大号床和一张单人床加上单人床(可应要求提供)(4) 卧室三 - 两套单层床(4) 卧室四 - 一张大号床(2) 请注意,除非另有要求,否则不构成拖车床和顶层床。 TARIFF - 周末价格(2晚)(周四至周五或周六至周日) 根据最晚2晚(周五至周六或周六至周日),最多10位客人的夜间周末费用为每晚1100澳元。 每晚最少10位客人的晚间中旬费用为每晚825美元(基于星期一至星期四)。 额外的成人客人每人每晚70美元,2岁及以下13岁以下的儿童的收费是每人每晚60美元。 第三晚可供500元(公众假期不可用)。 MIDWEEK BOOKINGS和LONGER STAYS - 请联系我们报价。 4周岁以上的住宿和长期住宿期间可提供优惠。 注意 - 一晚住宿在周中可用,并将吸引额外收费。周末一晚住宿可在抵达日期前7天提供,并将收取附加费。 周末公众假期预订必须是至少3晚住宿的全周末费用。复活节,圣诞节和新年是3-4晚的住宿,并以全周末的价格收费。
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Ironbark Hill Retreat is a unique four bedroom house, perfect for groups, families, friends and wedding guests seeking a quintessential vineyard stay in the heart of Hunter Valley wine country.

Designed for entertaining there are two fabulous undercover dining areas; one completely enclosed with screens and louvre windows, and the other a sun drenched deck with views over the vineyard. Catering for your guests will be a pleasure in the fully equipped contemporary kitchen with Nespresso coffee machine, large chefs' oven, gas cooktop, dishwasher and all the modern conveniences. On those chilly evenings relax in the open-plan lounge room and sit back with friends and enjoy a bottle of wine beside the roaring combustion log fire. Enjoy exclusive use of the sparkling pool in summer and equipped with reverse-cycle air conditioning this makes the Retreat a perfect choice all year round. If you are feeling energetic enjoy a game of tennis on the Retreats private court or take a stroll through the grounds and visit Peter Drayton's cellar door for a memorable wine tasting.

Popular for bridal parties and wedding guests of Ironbark Hill, the Retreat is the ideally located to the venue as well as the best cellar doors and restaurants that the Hunter Valley has to offer.

The accommodation consists of 4 bedrooms plus 3 bathrooms (two ensuite), allowing accommodation for up to 15 guests in total comfort.


ACCOMMODATION
The Ironbark Hill Retreat can accommodate up to 15 guests or 11 guests in separate beds.

Bedroom One - One Queen Bed and One set of single bunk beds plus single trundle (available on request) (5)
Bedroom Two - One Queen Bed and One Single Bed plus single trundle (available on request) (4)
Bedroom Three - Two sets of Single Bunks Beds (4)
Bedroom Four - One Queen Bed (2)

Please note that trundle beds and top bunks are not made up unless requested.

TARIFF - WEEKEND RATES (2 nights) (Thu-Fri or Fri-Sat or Sat-Sun)

The nightly weekend rate for up to 10 guests is $1100 per night based on a 2 night minimum (Fri-Sat or Sat-Sun).
The nightly midweek rate for up to 10 guests is $825 per night based on a 2 night minimum (Monday - Thursday).
Extra adult guests at $70 per person per night and children over 2 and under 13 are charged at $60 per person per night.
Third night available at $500 (not available on public holidays).

MIDWEEK BOOKINGS and LONGER STAYS - Please contact us for a quote. Discounts are available on midweek stays and longer stays of 4 nights and over.

NOTES - One night stays are available midweek and will attract a surcharge. Weekend one night stays may be available from 7 days before the arrival date and will attract a surcharge.
Weekend Public Holiday bookings must be a minimum 3 night stay at full weekend rate. Easter, Christmas and New Year are a 3-4 night stay and charged at full weekend rate.

其他注意事项

猎人谷保留 假期租赁条款和条件 猎人谷保留要求您仔细阅读这些条款和条件。 我们感谢大多数人会尊重我们美丽的物业,但偶尔的滥用要求我们规定以下条款和条件。这些条款和条件的变化只能与Hunter Valley保留书面协议。 定义 1.1。 “预订”是指您在酒店住宿或打算入住的期间。 1.2。 “物业”是指您预订的房屋,以及所有房源,配件和设备。 1.3。 “管理”是指猎人谷保留。 1.4。 “客人”是指在预订时在酒店过夜的人。 1.5。 “访客”是指在预订时允许访问该物业的人或客人。 1.6。 “业主”是指拥有该物业的个人或法人。 顾客的责任 2.1。租金或押金的支付构成客人对这些条款和条件的接受。 2.2。如果客人代表其他人预订,预订住宿的人负责财产,并让所有客人和访客都知道房屋规则和这些条款和条件。 2.3。您必须年满25岁才能与Hunter Valley Stays预订任何住宿 2.4。猎人谷保留物业严格不可用于学校庆祝活动或宴会的结束。 付款 3.1。我们接受Visa和万事达卡。有1.5%的信用卡费用。 3.2。需要缴付全额关税的50%的押金以确保预订。 3.3。可以支付不可退还的300美元的持有押金来持有财产,这将给您另外7天收取和支付其余的存款。 3.4。如果到达日期是在您预订日期的14天内,则需要全额余额才能确保您的预订。 3.5。如果到期日未收到全额存款,Hunter Valley Stays有权重新出售该物业。 3.6。租金余额必须至少在入住前14天收到。 3.7。如果在支票日期前14天未收到余额,管理层保留重新出售该物业的权利。取消政策将适用 - 您的押金可能会被没收。 4.登记和安全存款 4.1。猎人谷保留在抵达前一个工作日以您的信用卡的预授权形式提供保证金。 4.2。预授权是临时保管保证金,这些资金在持卡人清盘前不能向持卡人支付。 4.3。只要没有报告的财产损失,持有的资金将在5-10天后自动清除。 4.4。负责预订的客人必须在Hunter Valley Stays注册,至少在入住前7天将注册表格退回办公室,以提供其信用卡详细信息和授权签名,用于担保押金授权。 4.5。此付款可用于支付(但不限于)附加事项:额外的客人不包括在预订中,家庭固定电话费用,互联网下载量过多,您入住期间发生的任何破损或损坏,更换钥匙,超额费用垃圾,紧急呼叫费或清洁费超出正常的清洁水平。如果损害或费用超过预授权金额,猎人谷保留有权借记卡上的任何额外费用高于财产预授权限额。 4.6。在使用本信用卡预授权的任何部分之前,管理层将通过电子邮件通知客人,或以上任何费用超出预授权金额的额外费用。 5.顾客人数 5.1。没有事先书面同意,猎人谷保留的物业禁止缔约方和职能。 5.2。入住酒店的客人人数不得超过预订确认通知书上所列的数量,或随后以书面或电子邮件方式同意。 5.3。额外的客人价格 将适用于在预订确认通知中声明的客人入住酒店的额外客人。 5.4。酒店的访客必须事先得到管理层的书面批准。可能需要支付额外费用。 5.5。任何游泳池,水疗中心或其他房屋设施仅供客人使用。 检查,检查和物业访问 6.1。我们的入住时间是下午3点之后,退房时间为上午11点(周末)或上午10点(周中)。如果该物业在约定的时间内没有腾出,则会产生额外的费用。 6.2。提前入住和延迟退房可能与Hunter Valley Stays保持一致。 6.3。在您在抵达的同一天空出物业的情况下,可以在以后检查。 6.4。入住和退房时间可能会在您抵达前7天更改。 6.5。猎人谷保留将竭尽全力确保物业可以预订。然而,猎人谷保留由于不可预见的情况而保留对预订进行更改的权利。 吸烟 7.1我们所有的物业均禁止吸烟。请不要丢弃任何物品,包括草坪和花园。 火箭 8.1请勿在任何时候点燃任何财产以外的任何火灾。 9.儿童 9.1。我们的一些房产不是Child Friendly。为了这个原因,Hunter Valley Stays需要预先准许入住或前往物业的儿童 9.2。在批准的情况下,必须始终对儿童进行不断的视觉监督。本地野生动物的丰富对儿童来说可能是一种危险 - 请保持警惕。 9.3。让孩子长在水面附近;请注意,在许多猎人谷保留物业以及邻近的物业中都有水坝和水路,以确保您的孩子随时受到监督。 9.4。如果我们网站上列出的房产不适合儿童入住,请注意,如果您的团体中包含儿童,管理部门保留取消预订的权利。 9.5。未经事先批准,管理层不承担任何儿童的财产责任。 PETS 10.1。猎人谷保留物业有严格的禁止宠物政策除了10物业。 请带自己的宠物床上用品 请清理和处置宠物粪便 宠物不能进屋。 (有封闭区域可用) 由于宠物所需的任何维修或清洁费用将被存入保证金。 10.2。管理层不会对该物业的任何宠物或动物承担责任。 10.3如果您的宠物需要额外的清洁,费用将被相应收取 取消和变更 11.1。如果客人选择取消预订,则所有支付的款项将被取消代替与同期相同金额重新租赁的财产。如果到达日期超过120天,客人可以选择将预订移至同一财产。 11.2。我们将尽一切努力在同一时间内重新出租相同金额的物业,如果成功,将退还给预订方,所有支付的所有款项减去100美元的管理费,其中包括预订管理费和任何信用卡费用 11.3。对于在抵达日期前14天取消或更改预订的客人,我们不退还任何费用。 11.4。如果我们认为该组不适合某一特定财产,或如果预订是在我们的任何条款和条件的臀部,猎人谷保留权利取消任何预订。 11.5。请注意,如果您的预订被发现在我们的条款和条件的臀部,您可能会丢失支付给猎人谷的所有款项 12.我们的控制之外的事件 12.1。猎人谷保留有权移动您的预订,因为我们无法控制的情况。 12.2。猎人谷保留不会为我们无法控制的物品发放退款,例如停电,淹水,减轻罢工和其他不可预见的情况。 小时后呼叫
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Hunter Valley Stays
HOLIDAY RENTAL TERMS & CONDITIONS

Hunter Valley Stays asks that you please read these Terms & Conditions carefully and in full.

We appreciate most will respect our beautiful properties but the occasional abuse requires that we state the following Terms & Conditions. Variations to these Terms & Conditions may only be made in agreement with Hunter Valley Stays in writing.

1(URL HIDDEN) DEFINITIONS

1.1. “Booking” means the period for which you have stayed, or intend to stay, at the property.

1.2. “Property” means the premises you have booked and all it’s fixtures, fittings, and equipment.

1.3. “Management” means Hunter Valley Stays.

1.4. “Guests” mean the persons who stay overnight at the property during the booking.

1.5. “Visitor” means a person or guest permitted to visit the property during the booking.

1.6. “Owner” means the person or persons or legal entity that owns the Property.

2(URL HIDDEN) GUEST RESPONSIBILITY

2.1. Payment of the rental deposit or holding deposit constitutes the guests’ acceptance of these Terms and Conditions.

2.2. If a guest is booking on behalf of other people, the person booking the accommodation is responsible for the property, and for making all guests and visitors aware of house rules and these Terms & Conditions.

2.3. You must be at least 25 years of age to book any accommodation with Hunter Valley Stays

2.4. Hunter Valley Stays properties are strictly not available for end of school celebrations or bucks parties.

3(URL HIDDEN) PAYMENT

3.1. We accept Visa and MasterCard. There is a 1.5% credit card fee.

3.2. A deposit of 50% of the full tariff is required to secure the booking.

3.3. A non refundable holding deposit of $300 may be paid to hold a property, which will give you a further 7 days to collect and pay the rest of the deposit.

3.4. If the arrival date is within 14 days of your booking date, the full balance is required to secure your booking.

3.5. In the event that the full deposit is not received by the due date, Hunter Valley Stays have the right to re-let the property.

3.6. Balance of the rental amount must be received in full at least 14 days prior to occupancy.

3.7. If balance is not received 14 days prior to your check in date, Management reserves the right to re-let the property. Cancellation policy will apply – your deposit may be forfeited.

4(URL HIDDEN) REGISTRATION AND SECURITY DEPOSIT

4.1. Hunter Valley Stays takes a security deposit in the form of a pre-authorisation on your Credit Card the business day prior to arrival.

4.2. A pre-authorisation is a temporary hold on a security deposit, making these funds unavailable to the cardholder until the charge is cleared.

4.3. The held funds are cleared automatically after 5-10 days as long as there is no reported damage to the property.

4.4. The guest responsible for the booking must register with Hunter Valley Stays, by returning the registrtation form to the office, at least 7 days before check in, to provide their credit card details and authorisation signature, which will be used for the security deposit pre-authorisation.

4.5. This payment may be used to cover incidental items such as (but not limited to): extra guests not included in the booking, telephone charges on the house landline, excess internet downloads, any breakages or damage incurred during your stay, replacement keys, excess garbage, emergency call out fees or cleaning charges in excess of the normal level of cleaning. Hunter Valley Stays reserves the right to debit the card with any extra costs above the property pre-auth limit, if the damage or costs exceed the pre-auth amount.

4.6. Management will notify the guest by email prior to using any part of this credit card pre-authorisation or additional charges in excess of the pre-auth amount for any of the above charges.

5(URL HIDDEN) NUMBER OF GUESTS

5.1. Parties and Functions are prohibited at Hunter Valley Stays properties without prior written approval.

5.2. The number of guests staying at the property must not exceed the number stated on the booking confirmation notice or subsequently agreed in writing or email.

5.3. Additional guest rates will apply to additional guests staying at the property over and above the number of guests stated on the booking confirmation notice.

5.4. Visitors to the property must have prior approval from management in writing. Extra fees may apply.

5.5. Any pools, spas or other house facilities are for use of guests only.

6(URL HIDDEN) CHECK IN, CHECK OUT AND PROPERTY ACCESS

6.1. Our check in time is after 3pm and check out time is 11am (weekends) or 10am (midweek). If the property is not vacated by the agreed time then extra charges will be incurred.

6.2. Early check in and late check out may be available in agreement with Hunter Valley Stays.

6.3. In circumstances where the property is vacated on the same day as your arrival, then the check in time may be later.

6.4. Check in and out times may change up to 7 days before your arrival.

6.5. Hunter Valley Stays will make every effort to ensure the property is available as booked. However, Hunter Valley Stays reserve the right to make alterations to bookings due to unforeseen circumstances.

7(URL HIDDEN) SMOKING

7.1 All our Properties are no-smoking properties. Please do not discard butts ANYWHERE at the property including lawns and gardens.

8(URL HIDDEN) FIRES

8.1 Please do not light any fires outside of any property, at any time.

9(URL HIDDEN) CHILDREN

9.1. Some of our properties are not Child Friendly. For this reason pre approval of children staying at or visiting a property is required from Hunter Valley Stays

9.2. In the case of approval being granted, constant visual supervision of children is required at all times. The abundance of native wildlife in the area can be a danger to children – please be vigilant.

9.3. Always keep children at arms-length near water; be advised that there are dams and waterways at many Hunter Valley Stays properties, as well as adjoining properties, so ensure your children are supervised at all times.

9.4. If a property is listed on our website as not suitable for children, please note that Management reserves the right to cancel the booking if children are included in your group.

9.5. Management will not accept liability of any children should they be at a property without prior approval.

10. PETS

10.1. Hunter Valley Stays properties have a strict no pets policy with the exception of 10 properties.

Please bring own pet bedding
Please clean up and dispose of pet droppings
Pets must not enter house. (an enclosed area is available)
Any repairs or cleaning required due to pets will be charged to the security deposit.

10.2. Management will not accept liability of any pets or animals at the property.

10.3 If extra cleaning is required due to your pets, fees will be charged accordingly

11. CANCELLATIONS AND VARIATIONS

11.1. Where a guest elects to cancel the booking, any monies paid will be forfeited in lieu of the property being re-let for the same period for a similar amount. The guest can elect to move the booking to a later date at the same property if the arrival date is greater than 120 days.

11.2. We will make every effort to re-let the property for the same amount within the given time frame and if successful, will refund to the booking party all monies paid less an administration fee of $100 which covers the booking administration fee and any credit card charges

11.3. We do not refund any payments for any guests who cancel or change their booking up to 14 days before arrival date.

11.4. Hunter Valley Stays reserves the right to cancel any booking if we deem the group to be not suited to a particular property, or if the booking is in breech of any of our Terms and Conditions.

11.5. Please note that if your booking is found to be in breech of our Terms and Conditions, you may lose all monies paid to Hunter Valley Stays

12. EVENTS OUTSIDE OUR CONTROL

12.1. Hunter Valley Stays reserves the right to move your booking due to circumstances beyond our control.

12.2. Hunter Valley Stays do not issue refunds for items we have no control over such as power outages, flooding, lightening strikes and other unforeseen circumstances.

13. AFTER HOURS CALL OUTS

13.1. Guests who require after hours service are to call our after hours contact number on (PHONE NUMBER HIDDEN) and leave a voicemail. You will be contacted by our after housrs staff as soon as possible.

13.2. If a member of our maintenance staff is required for onsite assistance outside our normal trading hours of Monday to Friday 9am - 6pm, that is the result of loss of keys, lock out of accommodation or any issue that arises that is not the responsibility or fault of Hunter Valley Stays, a call out fee of $100 will be deducted from your security deposit.

14. LOSS OR INJURY

14.1. Hunter Valley Stays take no responsibility for any personal injury that may be incurred whilst staying at the property.

14.2. Hunter Valley Stays take no responsibility for the guests’ personal property.

14.3. If property is left at the houses and needs to be returned, this will be done at the guests cost.

14.4. Any property left behind can be sent to you through Australia Post at a charge.

15. PERSONAL INFORMATION AND PRIVACY POLICY

15.1. The personal information obtained from this website is used, where you have so requested: To provide products and services to you, to provide you with information, and to send newsletters or other communications to you.

15.2. Hunter Valley Stays may use your personal information for direct marketing or promotional activities, however, if we do undertake such activities, you will be provided with an opportunity when first contacted to decline to receive any further communications from us.

15.3. We do not pass guest details on to any third parties or external entities with the exception of our concierge service.

16. QUOTING POLICY

16.1 All quotes received from Hunter Valley Stays are valid for a period of 14 days only. All our tariffs are published on our own website at (URL HIDDEN) If you are provided with an incorrect quote from our staff, Hunter Valley Stays reserves the right to adjust the quote to the published tariff. Rates may increase for concert weeknds and/or maximum house numbers may be applied.

16.2 All estimated quotes from third party websites, are based on standard tarrifs for minimum guest numbers. Final quotes for any properties must be from Hunter Valley Stays reservations team.

17. INSURANCE

17.1. Hunter Valley Stays recommends that you obtain travel insurance. This insurance can protect you against loss of personal belongings, public liability and also against your need to cancel under certain conditions.


便利设施
免费停车位
厨房

收费相关
额外房客 $56 / 晚 (多于10位房客后开始收取)
清洁费 $28
押金 $644
满1周立减: 10%
周末价格 $886 / 晚
始终通过爱彼迎进行交流
为了保护您的账号隐私和付款安全,请不要相信其它任何平台的折扣或优惠券代订,并始终在爱彼迎站内转账和交流。
了解更多

床位安排
卧室1
1张大床, 1张双层床, 1张地板床垫
卧室2
1张大床, 1张单人床, 1张地板床垫
卧室3
2张双层床
卧室4
1张大床

《房屋守则》
禁止吸烟
不适合携带宠物入住
不允许举办派对和活动
入住时间为15:00 - 00:00
11:00前退房

TERMS & CONDITIONS
Hunter Valley Stays Holiday Rentals

Hunter Valley Stays asks that you please read these Terms & Conditions carefully and in full.

Welcome! We are proud to introduce to you a unique property; an amazing home where guests can relax in comfort and luxury. Hunter Valley Stays strives to ensure that each and every guest enjoys an experience beyond his or her expectations.

As we entrust an entire property into guests hands, complete with bespoke and often expensive fit-outs, we do expect that guests read, abide and comply by the Terms and Conditions (especially our strictly enforced ‘no party’ policy), and By-Laws instructed from the Manager and Security Services during their stay. We ask guests to show the upmost care and responsibility, and it is expected that the property and furnishings be returned in the exact same condition at the end of stays as at the beginning.

Before booking, please understand that it is a requirement that any damage or accidents, unintentional or otherwise, are the responsibility of the guest and that the guest will meet these repair or replacement costs. Given its’ definition we do accept that accidents may occur, but any accident is the responsibility of the guest. Hunter Valley Stays will always go above and beyond to repair or replace, by the most cost-effective means, in order to restore the property to the same condition as it was before the guest took occupancy.

It is important that that guests choose a property to suit their expectations, whilst knowing ours, it is our expectation that our properties are solely used for quiet holiday purposes, and that guests understand their responsibilities before booking.

Rest assured, in saying the above, we are not unreasonable, and encourage guests to talk to us if there is concern – communication can solve anything! We know that 99.9% of our guests are amazing, lovely people who simply wish to holiday in comfort – this is what we strive to provide. Please, if in doubt, talk to us as these measures are not designed to prevent our guests from the normal, relaxing use of a holiday home, only to prevent those who believe having a party or not respecting a property and its’ neighbours, is acceptable.

We thank you, and very much look forward to welcoming you soon as our valued Guest.

TERMS & CONDITIONS of HOLIDAY RENTAL
1. DEFINITIONS
1.1 “Booking” means the period for which you have stayed, or intend to stay, at the property
1.2. “Property” means the premises you have booked and all it’s fixtures, fittings, and equipment.
1.3. “Management” means Hunter Valley Stays.
1.4. “Primary Guest” means the person who makes and pays for both the deposit and final payment, and provides their credit card information for the security deposit/bond. Credit card payments may only be accepted from the Primary Guest. Payments from any other guest will not be accepted.
1.5. “Guests” mean the persons who stay overnight at the property during the booking.
1.6. “Visitor” means a person or guest permitted to visit the property during the booking.
1.7 “Owner” means the person or persons or legal entity that owns the Property.
1.8 “Agents” mean a 3rd party booking provider e.g. AirBnb.com and (SENSITIVE CONTENTS HIDDEN)
2. GUEST RESPONSIBILITY
2.1. Payment of the rental deposit constitutes the Primary Guests’ acceptance of these Terms and Conditions.
2.2. If a guest is booking on behalf of other people, the person booking the accommodation is responsible for the property, and for making all guests and visitors aware of and abide by these Terms & Conditions. Additional information on the property and its functionality are available to guests in the properties’ House Compendium.
2.3. You must be at least 25 years of age to book any accommodation with Hunter Valley Stays.
2.4. Hunter Valley Stays properties are strictly not available for end of school celebrations or bucks parties, and should Hunter Valley Stays become aware of a booking that is of this nature, we reserve the right to cancel the booking. All cancellations terms will then apply.
3. PAYMENT
3.1. Airbnb payment terms apply. 100% of payment is required at time of booking. Airbnb may also hold the refundable damage deposit from time of booking.
4. PRIMARY GUEST REGISTRATION AGREEMENT AND SECURITY DEPOSIT/BOND
4.1 When booking with us you accept that;

a. While you are in occupation, you are fully responsible for all breakages and damage caused to the property, its furniture and fittings, and/or any consequent loss suffered by the Property Owner.

b. All fixtures, fittings, furniture and appliances are assumed to be in good working order at the commencement of your stay, and in the event that any item is not in good working order at the commencement of your stay, you must notify us immediately, so that the condition of the item can be recorded at that time.

c. If we have not received notification from you, any damage will be deemed to have been caused by you.

d. Any breakages, damage/loss or injury which occur during your occupation must be reported to us prior to your departure, and either replaced to the satisfaction of the Property Owner, or paid for prior to departure at an amount determined by the Property Owner at their absolute discretion. Failure to comply with this condition will result in your bond being held until the matter is resolved, or a claim being lodged with AirBnb, if you have made your booking through AirBnb.

e. Malfunctioning equipment or damages, - If there are any problems with the property or malfunctioning equipment please report it immediately and do not leave your report until check-out. We do not issue refunds for problems with Satellite TV, phone, Internet, VCR/DVD players, hot tubs, games/pool tables, or anything else that is not considered a necessity. We will make every effort to assist with a solution where possible, however there may be limited contractors or service providers in the area, after hours or on weekends. You will be held responsible for any damages to the rental home or property, caused by you or your guests. Homes are inspected after each stay and if any items are missing or damaged you will be charged.

f. You have read and agreed with our Terms and Conditions. (URL HIDDEN) On arrival we agree to read the Property Compendium and to take note of all emergency exits and equipment.

g. I accept that smoking inside the property is forbidden and no cigarette butts will be discarded on the property.

h. That the number of persons staying at the property does not exceed the numbers on the booking form at any time during the occupancy unless written approval has been agreed.

i. We agree that the property will be left in the same clean, neat and tidy condition, as it was when they arrived. This includes, without limitation; washing up, stacking dishwasher and putting on cycle before departure, fridge cleaned out, BBQ cleaned (a $50 charge will apply), and rubbish to be placed in appropriate bins provided, wet towels to be placed in bathrooms. If additional extra-ordinary cleaning is required, the cost will be charged against the credit card (security deposit). In an attempt to keep tariffs low we only have provision for the household bins only, any additional rubbish can either be removed by the guest (our recommendation), or, if additional rubbish is left behind we will dispose at the guests expense – charged to the credit card (please be aware this can be as high as $200+ for excessive rubbish). Excessive cleaning or BBQ cleaning may affect your bond.

j. I confirm that the use of the property during our stay is NOT for end of school celebrations or bucks parties, or any event that I have not received prior permission in writing from Hunter Valley Stays.

k. Many properties have locked cupboards, storerooms and sheds that belong to Owners. Tampering with locked doors will result in a charge and legal action by the Owner.

i. Music, entertainment and sound equipment are setup for your use and enjoyment. Please do not unplug or play with any of the connections. Instructions for the use of equipment should be found in the house compendium.
4.2. A security deposit/bond is required for your stay and is payable as a credit card pre-authorisation. This will be processed approximately 24 - 48 hours before your arrival, so please ensure the funds are available at this time.
4.3. A pre-authorisation is a temporary hold on a security deposit, making these funds unavailable to the Primary Guest cardholder until the charge is cleared.
4.4. The held funds are cleared automatically by your bank between 3-7 business days following your stay, as long as there is no reported damage to the property.
4.5. The Primary Guest responsible for the booking must register with Hunter Valley Stays, by returning the registration form to the office, at least 14 days before check-in, to provide their credit card details and authorisation signature, which will be used for the security deposit pre-authorisation.
4.6. This Security Deposit/Bond payment may be used to cover incidental items such as (but not limited to): extra guests not included in the booking, telephone charges on the house landline, excess internet downloads, any breakages or damages incurred during the stay, odours caused by smoking, replacement keys, excess garbage, emergency call-out fees or cleaning charges in excess of the normal levels of cleaning.
4.7. Hunter Valley Stays reserves the right to debit the Primary Guest card with any extra costs above the property pre-authorisation limit, if the damage or costs exceed the pre-authorisation amount.
4.8. Management will notify the Primary Guest by email prior to using any part of this credit card pre-authorisation or additional charges in excess of the pre-authorisation amount for any of the above charges.
4.9. Any security bond claim will also be subject to a $100 administration charge to the Primary Guest card.
5. NUMBER OF GUESTS
5.1. Parties and Functions are prohibited at Hunter Valley Stays properties without prior written approval.
5.2. The number of guests staying at the property must not exceed the number stated and paid for on the booking confirmation and guest registration notice, or subsequently agreed in writing or email by Hunter Valley Stays.
5.3. Additional guest rates will apply to additional guests staying at the property over and above the number of guests stated on the booking confirmation notice.
5.4 Visitors to the property must have prior approval from management in writing. Extra fees may apply.
5.5 Any pools, spas or other house facilities are only for use by guests residing at the property. The swimming pool/spa must not be used between the hours of 10.30pm and 7.00am. Please ensure that the water levels do not drop below the filter box level on the pool or spa, as this can damage the pump motor. Please do not take any glassware into pool and spa areas. Please ensure that children are supervised at all times when using any pool and/or spa.

5.6 Please note that pools close for the winter season from May to September each year (subject to change due to the weather). Please note that some of our properties have pool covers in place during this time so please do not remove them. During this period the pools are only serviced for the winter closures and not for swimming. Some of our properties may have their pool gates locked for the winter season.

6. CHECK IN, CHECK OUT, PROPERTY ACCESS & KEYS
6.1. Our check-in time is from 3:00pm onwards, and check-out time is 11:00am (weekends) or 10:00am (midweek). If the property is not vacated by the agreed time then extra charges will be incurred.
6.2. Early check-in and late check-out may be available in agreement with Hunter Valley Stays (charges will apply) with at least 7 days notice before arrival.
6.3. In circumstances where the property is vacated on the same day as your arrival, then the check-in time may be later, and will be advised by the Reservations Team at Hunter Valley Stays.
6.4. Check-in and out times may change up to 7 days before your arrival.
6.5. Hunter Valley Stays will make every effort to ensure the property is available as booked. However, Hunter Valley Stays reserve the right to make alterations to bookings due to unforeseen circumstances.
6.6. Check-out times must be adhered to. The property should be left in a similar state to its condition on arrival. Please ensure all appliances, fans and air-conditioning units have been switched off, all lights have been switched off - both inside and out, all taps are turned off, no toilets are running, all garbage has been taken out, all dishes are stacked in the dishwasher and short cycle started, if any outside furniture has been moved please return to original position, firescreens are in place, all blinds are down and closed, and all curtains are drawn, BBQ has been left clean, outdoor awnings have been retracted and ALL farm gates and entry gates are closed on departure.
6.7. Loss of keys attracts a $100 replacement charge. Should you lock yourself out or lose keys during your stay, an additional call-out fee will apply if keys need to be delivered to the property for you.
6.8. Some premises are equipped with exterior security cameras. Cameras are not monitored for guests safety in any way and should not be relied on by guests for personal security or security of their belongings. Cameras may be used to enforce and verify compliance with rental policies. Any damage, tampering or obstruction caused to cameras by guests may result in a partial or complete loss of security deposit funds.
7. NOISE, PARTIES & DISTURBANCES
7.1. Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental. If your behaviour or that of your guests causes damage, danger or annoyance we reserve the right to ask you to vacate the property immediately and be treated as a cancellation of booking, with no refund. A $400 deduction will be charged if we are required to send our Private Security Personnel. A $100 deduction will be charged if a member of Management is required to attend the property to advise you of complaints.
7.2. No music should be played outside of the house, and any noise must be kept to a minimum after 10.30pm. Offensive noise or language is prohibited, and may result in termination of permission to occupy the property, eviction, loss of rental paid, and extra charges for security and other expenses which may be deducted from your Security Deposit/Bond under these Terms & Conditions. In the event of a disturbance or complaint we will attempt to contact the Primary Guest on the booking to request that the disturbance cease. In the event that we are unable to reach the Primary Guest then a member of Management will visit the property at your cost.
8. SMOKING
8.1. All our Properties are no-smoking properties and are equipped with regulation smoke alarms. Please do not discard butts ANYWHERE at the property including lawns and gardens. Odours in the property caused by smoking will attract an additional deodorising fee of $100. Discarding cigarette butts in a rural area has the potential to ignite fires.
9. FIRES
9.1. The Hunter Valley has strict fire regulations and guidelines, and in warmer months exercises a complete fire ban. As many of our properties are rural please do not under any circumstances and at any time, light any type of fires outside of any property, e.g. live flame BBQ’s (e.g. Webers), spit-roasts, bonfires, fire-pits, campfires, fireworks and cigarette butts.
9.2 Properties with fireplaces and combustion stoves will have timber provided for guests throughout the winter season from May – August (inclusive) and subject to change based on weather conditions.
10. CHILDREN & INFANTS
10.1. Due to open waterways, some of our properties are listed as being not Child Friendly. For this reason pre-approval of children and infants staying at or visiting a property that is not child friendly, must be granted in writing from Hunter Valley Stays. In the case of approval being granted, constant visual supervision of children is required at all times. The abundance of native wildlife in the area can be a danger to children – please be vigilant. At all of our properties children and infants must be kept at arms-length near water; be advised that there are dams and waterways at many Hunter Valley Stays properties, as well as adjoining properties, so ensure your children are supervised at all times.
10.2. Please supervise children and infants when outside utilising any play equipment, swings, trampolines, tennis courts, basketball courts, boules and outdoor chess sets, and when inside using any games rooms or entertainment provided at the property. Management will not accept any liability of any injury, permanent disability or death of any children and infants at the property.
10.3. If a property is listed on our website as not suitable for children, please note that Management reserves the right to cancel the booking if children are included in your group.
10.4. Children, under no circumstances are to be left unsupervised by and adult at the property.
11. PETS
11.1 Hunter Valley Stays properties have a strict ‘no pets’ policy with the exception of 8 properties. If you are bringing your pet to one of our ‘pet-friendly’ properties please note the following(URL HIDDEN)Please bring own pet bedding and food/water bowls(URL HIDDEN)Please clean up and dispose of pet droppings(URL HIDDEN)Pets must not enter the house or be on any of the sofas and bedding(URL HIDDEN)At some of our pet-friendly properties an enclosed area is provided(URL HIDDEN)Any repairs or cleaning required due to evidence of pets being inside, or created any Damage to the property, will be charged to the Primary Guests security deposit.
11.2 Management will not accept liability of any pets or animals at the property.
11.3 If you bring pet(s) to the property without prior consent, you will be charged a fee of $100 in addition to our ‘per pet’ fee of $30 per stay.
11.4 If evidence of pets has been found at a none ‘pet-friendly’ property, and extra charge will apply along with the fees in 11.3 above.
12. CANCELLATIONS AND VARIATIONS
12.1. Where a guest elects to cancel their booking if the arrival date is greater than 120 days, any monies paid will be forfeited in lieu of the property being re-let for the same period for a similar amount. The guest can elect to move the booking to a later date (within the following 3 months of the original arrival date) at the same property only. Properties are not transferable. Guests are responsible for contacting us to check that the property has been re-booked.
12.2. We will make every effort to re-let the property for the same amount within the given time frame and if successful, will refund to the booking party all monies paid less an administration fee of $100 which covers the booking administration fee and any credit card charges. If the booking was made via (SENSITIVE CONTENTS HIDDEN) online direct booking, the (SENSITIVE CONTENTS HIDDEN) service fee of 7% normally charged to Hunter Valley Stays will be charged to the guest by the (SENSITIVE CONTENTS HIDDEN) accounts team in addition to the $100 cancellation fee.
12.3. We do not refund any payments for any guests who cancel or change their booking up to 28 days before arrival date.
12.4. Hunter Valley Stays reserves the right to cancel any booking if we deem the group to be not suited to a particular property, or if the booking is in breech of any of our Terms and Conditions.
12.5. Please note that if your booking is found to be in breech of our Terms and Conditions, you may lose all monies paid to Hunter Valley Stays.
12.6. In the unlikely event of the property being unavailable or out of order due to unforseen service needs, or damage or through the sale of the property, Hunter Valley Stays reserves the right to cancel at any time without notice in the event of these special circumstance. In this case, you will receive a full refund or we will endeavour to find you an alternative accommodation.
13. EVENTS OUTSIDE OUR CONTROL
13.1. Hunter Valley Stays reserves the right to move your booking due to circumstances beyond our control.
13.2 Hunter Valley Stays do not issue refunds for items we have no control over such as power outages, flooding, lightening strikes and other unforeseen circumstances.
14. AFTER HOURS CALL OUTS
14.1. Guests who require after hours service are to call our after hours contact number on (PHONE NUMBER HIDDEN) and leave a voicemail. You will be contacted by our after hours staff as soon as possible.
14.2 If a member of our maintenance staff is required for onsite assistance outside our normal trading hours of Monday to Friday 9am - 6pm, that is the result of loss of keys, lock out of accommodation or any issue that arises that is not the responsibility or fault of Hunter Valley Stays, a call out fee of $100 will be deducted from your security deposit.
15. LOSS OR INJURY
15.1. Hunter Valley Stays, the Owner and their respective employees and agents take no responsibility whatsoever for loss or damage of any property, or personal injury, or death, of any occupant, guest or invitee of any such occupant, and they each exclude all liability to the maximum extent permitted by law. The occupants acknowledge that the environment in which the property is located, and must take extreme care when inside and when venturing outside the property, including, without limitation, observing safety signage, fire and safety directions and procedures, electric fencing, automatic gates and cattle grates, and exercise caution when near farm animals and wildlife.
15.2. Hunter Valley Stays take no responsibility for the guests’ personal property. If the property is left at the houses and needs to be returned, this will be done at the guests’ costs. Any property left behind can be sent to you by Australia Post ‘Cash on Delivery’ in which the guest has to pay.
16. PERSONAL INFORMATION AND PRIVACY POLICY
16.1. The personal information obtained from this website is used, where you have so requested: To provide products and services to you, to provide you with information, and to send newsletters or other communications to you.
16.2. Hunter Valley Stays may use your personal information for direct marketing or promotional activities, however, if we do undertake such activities, you will be provided with an opportunity when first contacted to decline to receive any further communications from us.
16.3. We do not pass guest details on to any third parties or external entities with the exception of our Concierge service.
17. QUOTING POLICY
17.1. All quotes received from Hunter Valley Stays are valid for a period of 7 days only. All our tariffs are published on our own website at (URL HIDDEN) If you are provided with an incorrect quote from our staff, Hunter Valley Stays reserves the right to adjust the quote to the published tariff. Rates may increase for concert or event weekends and/or maximum house numbers may be applied.
17.2. All estimated quotes from third party websites, are based on standard tariffs for minimum guest numbers. Final quotes for any properties must be from Hunter Valley Stays reservations team.
18. TELEPHONE & INTERNET
18.1. Not all properties have mobile coverage or provide access to internet so service can varies from property to property depending on their location and services provided by the owner. Please refer to the property features or ask our Reservation Team at time of booking. Guests have 1GB download capacity as internet services where provided as a courtesy to guests and not designed to facilitate high download such as movies or large files. Hunter Valley Stays cannot guarantee phone or internet coverage at any property.
19. PARKING, VEHICLES & VEHICLE ACCESS
19.1. Limited parking is available at each property and vehicles must be parked in the designated parking areas and car parks or garages, and not on the grass or lawns. Any additional guests visiting the property where car parking is beyond the capacity of the property will need to either park on the street or arrive and depart via transfers such as private cars or buses.
19.2. Vehicles (including motorbikes) are not permitted to drive off designated roads e.g. onto lawns, paddocks, fields, bush tracks or fire trails.
19.3. No alternative accommodation of any kind is permitted at any Hunter Valley Stays property. This includes, but is not limited to; motorhomes, camper-trailers, caravans, tents or swags. Vehicles that provide accommodation cannot be used instead of, or in addition to, beds provided at the property.
20. WEDDINGS/EVENTS
20.1 If your celebration does not exceed the number of guests booked and staying at the property, you are welcome to make your own arrangements as long as all details of any outside services that will be accessing the property have been communicated to our staff and all relevant insurances have been supplied.
20.2 All of our events where you are inviting other guests are coordinated exclusively through our partner company, Hunter Concierge who are responsible for managing all aspects of weddings/events at our properties that are approved to host weddings/events. In order to host your wedding at our properties, they must be booked for the maximum guest capacity, as well as a venue fee paid. All other event requirements and suppliers are to be coordinated by Hunter Concierge. Final event approval is at the discretion of the Owner.
20.3. Any 3rd party providers attending a property must be agreed in writing with Hunter Valley Stays, and all relevant insurances must be sighted within 14 days of attendance.


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1条评价

Ehsan的用户个人资料
2016年10月
Beautiful place, very clean, good deal.
Hunter Valley Stays的用户个人资料
来自Hunter Valley Stays的回复:
Thanks Ehsan for being a super guest, Hunter Valley Stays
2016年10月

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波高尔宾, 澳大利亚注册时间:三月 2015
Hunter Valley Stays的用户个人资料

We are Hunter Valley Stays and we manage a range of unique handpicked accommodation options in the Hunter Valley. Our boutique, self-catering properties are private and peaceful, your home for the duration of your stay. Our staff are all locals to the Hunter Valley and know each property and the area intimately. We offer a free concierge service to help you with your stay. They can arrange golf, hot air ballon rides or a pampering facial or massage. They can even arrange a drop off BBQ's or a private chef for the night. Leave it to us to make your stay in the Hunter perfect!

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