Dear Madam or Sir,
You booked on the 2nd ,when the site was not ready yet , for the 5th of August for only one person not two. Secondly you did not asked for a specific room that was shown in the pictures.If you had asked for a specific room we could inform you if we had any availability. I have advertised pictures from every apartment. Every apartment is exactly the same inside and photos are totally real I hope that your profile picture resembles also the reality and you are a gentleman as you seem in the picture not as we saw. The only difference is the location of the balcony. Although you could use the public places of the complex with sea view like everyone else. The description of the apartments do not refer air conditioner but AIR CONDITIONED WITH CEILING FANS. If you got in the trouble to read the description as all people do, your holidays would be much better. You cannot even judge people who asked you the moment you came if you have any problem or you have any question and you replied No. I also told you that if you need anything you can find us in the tavern 10 steps in front of you. If you wanted a piece of advice or a problem you could reach us and we would be glad to help as always .If you needed the was machine you could reach us and we would wash your gears. As for the hair dryer it was into the locket from the beginning. If you think that welcoming someone with fresh fruits , cold water, and a pick up is not means of hospitality then what is? . I also have a question for you : How you know that wifi was not working ? You never was in your apartment you was missing all the day long. You was present only at nights when the system was automatically doing daily maintenance. Of course you could move yourself closer to the machine to use the backup system. Finally the site was still building when you made the reservation. We had not deleted any positive or negative review from my profile because are all acceptable as long as are true. Next time you look a place for your holidays read better the description advertised.