It is a beautiful house with a beautiful pool, and beautiful neighborhood, but with a lot of issues. The heater of the pool was broken, so we couldn't use it the first night or following day. We had arrived late on Thursday so I messaged Iris about a few problems (including the heater of the pool) first thing Friday morning and she did send someone to come fix the pool on Saturday morning. The air conditioning worked in bedrooms, but not in the kitchen, family room, dining room or living room.
There were only six towels and no wash cloths even though the house is for 8 people and there is a pool. The barbecue pit was very dirty; someone had used charcoal in the gas barbecue pit. The garbage can in the kitchen was full had tons of fruit flies. There were like 6 containers for garbage, compost and recycling outside and they were all full.
No lawn chairs for the pool/outside patio, no iron board, no iron, no soap for the dishwasher, no garbage bags, no hand soap, no salt, pepper, sugar or oil, there are only three glasses, no blender, the coffee maker for one cup only, one salad bowl, and no wine opener- even though the place said it had essentials and was good for events.
There was a deflated balloon in the living room, and in two bedrooms there were dirty socks under the beds. Many of the light bulbs were out (both inside and outside of the house). And lastly, there was less than a half of a roll of toilet paper for three bathrooms.
As I mentioned I did message Iris about these concerns and she sent someone to fix the heater of the pool, she apologized for the trash being in the house saying it had been forgotten and insisted there was toilet paper in the storage in the garage. I said I would look again, there wasn't any but of course by that time we had already gone to the store to buy some.
This is advertised as a luxurious home with a pool, and though the home was nice- the fact that it was dirty and had so many problems made it feel far from luxurious. I'm not asking for a full refund because we did stay there, but the place was expensive and to say the least did not meet our expectations.