This is the first review I’ve written which isn’t positive and have thought carefully about it as don’t want to wilfully damage someone’s chance of getting bookings.
However, there were some issues that resulted in our security deposit being taken, which I feel is unfair. I therefore feel that it is appropriate to make potential guests aware of these issues prior to booking, as they are not apparent when reading the profile for the flat.
The toilet is not a standard plumbing system, it is a saniflo/ macerator. We were made aware of this when we checked in, and also the particular technique for safely operating the flush. There was a sign outlining this also. Unfortunately, evidently at some point during our stay we attempted to flush a baby wipe which, after we had left we were informed had broken the system.
We were told that a plumber found “1-10" wet wipes in the system, and although we don’t actually remember flushing any, it appears that we did absent-mindedly flush one or two. However, we are absolutely certain that it would not have been more. We can therefore conclude that the toilet broke by the introduction of a very small number of wet wipes.
When flushing the toilet, the system made a disturbingly loud thumping sound that could be heard throughout the flat. In short, it did not sound or feel like an effective or safe system, a fact reinforced by the fact that it broke down so readily. We certainly don’t feel that it is an adequate system for a rental at this price point.
Indeed, we regret to say that our impression of the flat in general was that it did not justify its price. The kitchen had not been cleaned, as evidenced by several cobwebs and caked-on-dirt in the mugs. Moreover, the plumbing from the boiler to the bathroom was exposed, running through the kitchen along the floor. It is plastic piping, and did not inspire confidence. Indeed, one morning we found one of the joints had come loose and caused a leak in the middle of the kitchen floor. It was a simple matter to re-connect the loose pipe, but this is not something one would expect to have to do in a rental at all, let alone at this price.
in conclusion, I regret writing this negative review as I do not enjoy undermining people. Indeed, I would not have written it if we had not been charged for the broken toilet. On this point, I recognise that it is likely that we broke the toilet. However, we feel that the toilet was not fit for purpose, and indeed, the flat in general did not meet the standards of comfort and robustness that the price suggested. As such, we resent our security deposit being taken as it feels like we are paying for the maintenance of a substandard flat.