Wouldn't recommend the house to anyone. You would expect much more for 250 AUD a night. Not cockroaches crawling over your head during the night. Beacause of that we moved out after the first night (of 4). Everyone would understand that and wouldn't have to pay for the next 3 night. But out of the 1000 AUD we just got back 150 AUD. That was really disapointing.
Hi Marko, it's very unfortunate that you encountered a cockroach, but as I mentioned to you - cockroaches do appear in Sydney - especially during the summer months. Our house is professionally cleaned every week, and it was cleaned the very day you arrived. So the cockroach is no indication of how we keep our home whatsoever, and was completely out of our control as hosts. Furthermore, we offered to send the cleaners around the very next day, to help you enjoy your visit. We wanted to make sure we dealt with this through AirBnb, and follow their direction on this matter. They have a very clear guest refund policy, which is why we asked you to submit a claim via this channel - and it was obviously dealt with accordingly. We are very sorry, that you didn't enjoy your stay - but you moved to a hotel which was obviously more appropriate for your needs. You also left our front door wide open, which wasn't much appreciated. Regards, Lou