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渥太华整套公寓

Charming and Spacious Apartment in Centretown

2间卧室
2张床
1间卫生间
最多住6人
2间卧室
2张床
1间卫生间
最多住6人
房东:Kathy
共收到102条评价已验证
房东:Kathy
共收到102条评价已验证

Enjoy a cozy, clean, and comfortable room in a spacious apartment in the heart of Centretown. Bustling Elgin street just a block away, and steps away from the quaint Glebe, historic Parliament, and vi…

卧室1
1张双人床
卧室2
1张沙发床
公共区域
2张沙发
整套房子/公寓
无需与房东或房客共享空间,独享整个房源
入住/退房
入住时间 16:00后
退房时间 12:00
自助入住
通过密码钥匙盒自助入住
无线网络
厨房
洗发水
吹风机
生活必需品
评价
19条评价
如实描述
沟通交流
干净指数
位置便利指数
入住
性价比
Celine的用户个人资料
Celine
2017年8月
很不巧选择这处民宿的时候一楼正在装修,民宿本身有些破旧,是我加拿大执行中维护得最不好的民宿,没有照片这么美好,房间清洁度比客厅和厨房略高,杂务有点多,露台没有好好打理基本不能使用。不过地理位置不错,出门不愿就是热闹的餐饮,走路去景点只要20分钟之内。
Zhonghou的用户个人资料
Zhonghou
2016年7月
房东主动热情,房间整洁,交通便利。
Yuchen的用户个人资料
Yuchen
2017年8月
Great location, and it was better than we had expected for the price we paid.
Sharon的用户个人资料
Sharon
2017年8月
Good location. You get what you pay for.
Jean的用户个人资料
Jean
2017年8月
Le logement de Kathy est spacieux et accueillant ce que ma famille et moi-même avons beaucoup apprécié lors de notre séjour. D'autre part, Kathy s'est montrée très disponible et sympathique lors de nos échanges. Nous vous recommandons fortement ce logement!
Véronique的用户个人资料
Véronique
2017年8月
We were supposed to spend 2 nights at Kathy's place with my mom and my daughter. Everything went smoothly with Kathy, she seems to be a nice person. Many of my friends recommended that I go to Air BnB. I decided to give it a try. We came in the apartment late and my mom noticed…
Kathy的用户个人资料
来自Kathy的回复:
Hi Veronique, I understand that it must be disappointing when accommodations do not meet expectations. However, I must respond by saying that based on all 80 guest reviews that I have received from managing Airbnb, the overwhelming majority of guests have enjoyed their stay in this very same apartment. Most guests recognize that this is clearly an old building, and it shows in some parts (i.e., scratches in the tub, cracks in the walls). In the entire year that I have been doing this, I have NEVER received a 1 out of 5 star rating on cleanliness (in fact, 95% of guests provided a 4- or 5-star cleanliness rating, with the other 5% providing a 3-star rating). I think these reviews underscores the discrepancy between expectations and standards that I mentioned in our correspondence. All a host can do in situations like this is try to 1) prevent problems by being as accurate and as clean as possible on the front-end, and 2) try to address any problems that arise once guests bring them to the host’s attention. In addressing this, I tried to ameliorate this situation by giving you a partial refund, and omitting the cleaning fee (since that is the major point of contention). I offered to have my cleaner come to clean more, which you declined. At the end of the day, this is a centrally-located (walk score of 96), two-bedroom apartment in downtown Ottawa for $105 a night, which most people would agree is a good deal. Thank you so much for providing me your full list of grievances. Now I can properly address each one: Cleanliness: - Vacuuming. I do not look after the carpets on the stairs leading up to the apartment as I would the carpets in the living room because everyone going up the stairs to the apartment would be wearing their shoes, so we treat those stairs like we would treat any lobby entrance (only occasional cleaned). So I agree that those stairs could be cleaner. - Garbage not empty and correspondence regarding cleaning. In my correspondence with you, I only addressed the areas you highlighted as problematic (floors, garbage, linen closet, bedsheets). But yes, of course my cleaner took care of the bathroom and garbage. When you say the garbage was not empty, I think you are referring to the few pieces of paper towel, Lysol wipes, and a rubber glove that were in the kitchen garbage (from my cleaner’s cleaning). Yes, you are correct that the garbage was not empty, but my cleaner was certainly not going to replace an entire large black garbage bag because it was only 1/20th full. I am very sorry, if that led you to believe that the rest of garbage bags in the house were not replaced (as I assure you they were). - Stain under the fridge. I am unaware of the stain you speak of under the fridge. I must admit I do not regularly check underneath the fridge, and neither does my cleaner. Had he known about it, I’m sure he would have cleaned it up, rather than let it be. I apologize that we were not more thorough when it came to this aspect of cleaning. General maintenance and upkeep: - Cracks in the walls. I believe I was told that this building is at least over 70 years old, and it shows in some parts. We’ve been slowly making renovations to some parts of the house (i.e., replacing some dry wall, repainting, re-doing carpets), but there are still many parts that are evidently aged. - The bath is rusty coloured and greyish. Again, this house is old. It is true that there are some scratches in the tub, resulting in the look of rust at the bottom of the tub. I have tried to have this replaced by speaking to the landlord, but he is in no hurry to replace it. - Couch has big old stains. I really don’t know which big stains you are referring to, but I agree that these are definitely not new couches. We are three students living in this house, and so some of our furnishings definitely reflect that. - Linen closet. Yes, we keep our linens and towels in this closet, as well as cleaning supplies. Even though our guests are definitely able to open this closet to grab anything extra they may need, the linen closet is behind a closed door and was not intended for guests to regularly access, as we provide fresh linens and towels to all guests upon arrival. As such, we do not always keep it as tidy as we do other areas of the house that guests regularly access. Issues that could have been addressed prior to or during your stay: - Thinness of the curtains. It is indeed unfortunate that your rest was disturbed by the lights outside the windows. However, I believe that light was coming in through the bedroom curtains even in the photos I posted of my listing, and so I do not believe that I misrepresented the curtain situation. I have never advertised that I provide black-out curtains (even though they would be nice to have). If I had known in advance about light sensitivities, I could have arranged for my cleaner to take some of the throws that I have and put them up to help block out some light for you. - Kitchen sponges. I wish I had the opportunity to tell you that we had a good number of new kitchen sponges and scrubbers available should anybody require it. However, I didn’t hear about this issue until now, and so was unable to address this. - Cleanliness of the items in the linen closet. Had you asked me about the cleanliness of the items in the linen closet specifically, I would have told you that everything in there is clean, no matter the state of tidiness in there. Again, I apologize that this was such a disappointing first-time Airbnb experience for you. I really hope you will consider Airbnb again for your next travel, as when things fit well, it can be a very positive experience for guests and hosts alike. Best, Kathy
2017年8月
JinJi的用户个人资料
JinJi
2017年8月
Very nice house, which near downtown. So convenient that only 20 minutes walk. Expect the dryer in the basement is really in bad condition. I tried 3 times, still a little wet. But it's a good place to stay, if you plan to visit the Ottawa, great location, nice room.

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位置

渥太华, 安大略省, 加拿大

The location is by far the best part of the apartment! In the heart of Centretown, which is central for exploring the best parts of Ottawa (i.e., Parliament Hill, Byward Market, the Rideau Canal, the …

出行信息

There is no dedicated parking spot. However, parking can usually be found along Gladstone and Metcalfe Street. Please follow the street signs carefully to avoid getting a parking ticket. As a rule of …

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须知

基本要求
不适合携带宠物入住
不允许举办派对和活动
不适合儿童(0-12岁)入住,或不能为儿童提供安全的住宿环境
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房东

Kathy
Kathy
渥太华, 加拿大注册时间:2009年9月
已验证
已验证
已验证
已验证
渥太华, 加拿大
注册时间:2009年9月
Kathy
Kathy
已验证
已验证
已验证
已验证
自我介绍

I am a 32 year old grad student in Ottawa, ON. I have lived in Vancouver, BC for 19 years of my life, in Regina and Saskatoon, SK for 2.5 years to complete my M.A., and am now in Ottawa for my Ph.D.

与房客的互动

I am quickly available through Airbnb messaging.

语言:English、中文

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