First, I want to say that we really appreciate this feedback. It's so important to us that guests feel comfortable staying in our home, so it's good to hear the room for improvement as well as the positive. In that spirit, just to address a couple of things you pointed out:
1) Regarding the water, I think you probably saw the signs on the entrance on your way in, but the building manager had just turned off the water for a few hours for repairs that morning you arrived. We'd run it for a bit when it came back on to get rid of any residue, and thought it was running clear again, but I'm so sorry it sounds like you had to deal with a little bit of what must have been left in the pipes after they came back online.
2) Also by unfortunate coincidence, as you mentioned they were remodeling a neighboring unit during your visit, so the workers had tracked dust through the hallways, and you were right that the common areas were not in their best shape. I do want to apologize for that, it's just outside of our control, but I understand why you'd want to mention it.
3) Regarding the closets, I really appreciate you mentioning that. You're the second guest who has mentioned something similar, so my partner and I have purchased a place for people to hang and store clothing while they stay in our home that's separate from our closets. When we AirBnB ourselves, it's usually short-term and we live out of suitcases, so we hadn't thought about that need and really appreciate you mentioning it and giving us a chance to resolve it.
4) Regarding the AC, as we mentioned when you checked in, we'd just purchased that additional unit for the bedroom the previous day, and it looks like it hadn't been installed correctly. We're happy to say we've taken a good look and fixed that issue, so thank you for pointing it out. Same goes for the shampoo/conditioner -- that's easy for us to do going forward, so we're happy you pointed it out.
5) I do think it's important that guests know that as you point out the apartment is older. For us, that means a lot of charm that we really love that we didn't find in newer units when we were apartment hunting: things like higher ceilings, hardwood floors, and that kind of funky--but-cute California tiling in the bath that you don't see in newer, more modern places. We work very hard to clean thoroughly and well before guests arrive and make the space not just cozy but clean and comfortable. But we get that it's not for everyone, and I agree that if folks are looking for a more modern space, our apartment might not be the place for them. And that's OK!
Thank you, sincerely, for your feedback. Be well.