This evaluation is absolutlely unfair and what she is saying is totally false.
I can provide a different version:
We can start saying she changed the date of arrival twice and she didn´t inform me about the date or the time of arrival, so for sure, the check in was stressed: I was working and she called me to say me they were around my house; I had to call my husband, (also working , but closer) to solve it as soon as possible.
When I reached home I realized she was checking all the cupboards and she had taken what she wanted to prepare their lunch.
That night I had organised a dinner with friends at our patio (they were not invited cause they were not expected!!!). When they arrived, she invited themselves saying "oh, I wanted to prepare something for dinner, but I can see you are very organised, so we can go and buy something to contribute and we can have dinner together. we agreed, They left, they took more than one hour but they came empty handed (but they had dinner...)
I cannot explain every small detail but she was very tiresome, talking and talking about herself, her daughter, her house, her life at the village, critisising my "luxury" life... in short, very unpleasant.
We had an appointment for lunch last day: I asked her to make the check out before 14:00 (I think it´s reasonable enought), but we had to wait for them more than one hour. (they took two hours to prepare their luggage). Finally they left at 15:30, when we were very late.
About the use of the Wifi: Internet in The Gambia is not easy and very expensive (we pay per hours). We offer its use for our guests, but in a reasonable way (not to watch movies in streaming...)
About the use of the kitchen: They used as they wanted. I cannot understand the compaint. If I was sitting at the kitchen with the computer (less than one hour, one of those days), it was cause we varnished the table of the patio.
I have had many experiences with hosts and guests in several houses I have been living and it´s the first time I face this kind of situation.
We have a lovely house with a lovely patio to enjoy the weather and the sounds of the birds. We are very quiet and friendly people, willing to help, advise and share time with our guests.
Don´t hesitate in coming and testing yourselves