Here is the email I sent to this guy. I think it says it all:
Forgive the slight delay in responding. I have never before had a single complaint, so your email came as something of a surprise.
It is, as you concede, a beautiful home. A beautiful home that was
fully and meticulously cleaned ahead of your arrival. I inspected it myself. The place was spotless.
I am sorry you found dishes in the dishwasher. I would point out, however, that everything in there was clean and ready for use - previous guests have taken to using it as if it were their own, so clearly expectations vary.
I am told the cleaners put the towels they had been using to clean and polish the place in the washing machine once they had finished. Maybe they shouldn't have done this - or maybe they simply weren't anticipating the washer or dryer would be used during such a brief (2 night) stay. I apologise for any inconvenience caused by removing what was in there and placing it to one side.
As far as the outside is concerned, ants - as you rightly concede - are something I can do very little about. Ditto the area around the barbecue which is shrouded in palm trees and Bougainville - both of which tend to shed at the first hint of a breeze. I will speak to the maids about the area surrounding the barbecue itself, but regarding another of your complaints: I don't have a dog. I do, as doubtless you are now aware, have a large back yard however, and several of my neighbors do have dogs. If one of them gets in - and they haven't before but they must have done so this time -then I regret to say there is nothing I can do.
I don't know which Airbnb's you have stayed in before (since your profile - unlike mine - contains no endorsements whatsoever,) but it
strikes me this largely comes down to a question of expectations. You say that you and your friends have become used to expecting the properties you stay in to feel 'unlived in.' That is not what Airbnb is about - quite the opposite in fact. What you and your friends are renting is a home that IS lived in - by me and my family in this particular case! If you want an 'unlived in' experience that is what hotels are for - although good luck getting a hotel room in such a prime location - within a stone's throw of the Hollywood Walk of Fame - for even a fraction of what you paid for my place.
I would also add that never -at any point in your stay - did you communicate any of these concerns, despite the clear and efficient dialogue that I had established with you from an early stage. Had you made contact in a timely fashion I would gladly have worked with you in attempting to resolve things to your satisfaction - just as I did with your check-out time for example (what hotel would tell you and your friends they could 'check out any time they wanted'? None that I have ever stayed in, that is for certain.)
I am sorry you feel your needs were not met. I left food and drink for your group to welcome them, and a comprehensive set of instructions about how the entire place works - to no acknowledgement let alone thanks from you. All I can say is your needs far exceeded those of any of my previous guests by a long chalk, and in my view your general ingratitude speaks volumes about your total lack of understanding about the entire concept of Airbnb.