Thanks so much for the kind words Kendall! I'm was great hosting you and Victoria :)
I'm really sorry if the homeless camp caused you inconvenience!! One of my building neighbors was walking out with her daughter and emailed the building group that she felt uncomfortable with them as well! This has literally happened for the first time in the 4 years that I've lived in the building, and I'm really sorry you were inconvenienced!!
Unfortunately homelessness had been a huge problem in SF that we have been grappling with for many years. The city recommends us residents to deal with it by calling the local 311 number, and launching a complaint, which many of my building's residents promptly do when an encampment show up at the street. The city officials then come and have the encampment moved in a week or so. Usually these encampments are crime free, but as I said, this is the first time I'm hearing of it becoming a safety/crime issue - which is why the city doesn't deal with it immediately.
As of yesterday, the encampment was moved.
I'm the vice president of my building's board of directors, and will bring this up in the next board meeting, and see how we can have the city respond more promptly to having the camps moved for the safety and convenience of the building residents.
I know all of this doesn't accommodate for the fact that you were inconvenienced, and all I can say for that is that I'm personally sorry. I'm describing all this in detail because I take hosting very seriously, and feel a personal responsibility for my guests to have an outstanding and comfortable stay at my place - so whenever I fall short, I feel I could've and should've done better. I travel internationally once a year, and have used Airbnb as a guest in many countries. If this happened to me when I was traveling, I would also feel upset, so I'm sincerely sorry!!
Despite that, I really appreciate you taking the time to rate me highly, and appreciate your kind words of feedback! :)
I hope you don't experience this again in your travels and your stay with other hosts ever again, and wish our paths cross again in future!
- Vishal and Mahi :)