充分利用「消息」选项卡

「消息」选项卡即爱彼迎收件箱。你的所有运营、旅行和用户支持消息均汇集在此处。使用「消息」选项卡中的功能，你可以：

• 筛选消息，并在收件箱中搜索。
• 即时和定时发送消息，使用预先编写的快速回复模板。
• 在一次对话中与订单中的所有客人沟通。
• 发起引用回复，保持对话井井有条。
• 编辑和撤回已发送的消息。
• 通过已读回执了解客人是否查看过你的消息。
• 用表情符号回复消息。

The Messages tab organizes messages into categories. The main categories are Homes, Experiences, Services, Traveling, Support, and Direct Messages. 

The default view, All, shows only the categories relevant to your Airbnb account. Select any category to filter messages by type. 

Within Homes, you can apply these additional filters:

• Unread displays only unopened messages.
• Trip stage sorts messages by reservation requests, upcoming reservations, currently hosting, and past reservations.
• Listings organizes messages by listing if you have more than one.
• Starred shows only the messages you’ve marked with a star.

Within Experiences and Services, you can apply these additional filters:

• Unread displays only unopened messages.
• Starred shows only the messages you’ve marked with a star.
• Group messages sorts conversation threads with more than one booking guest by reservation.

If you have a co-host or are a Superhost Ambassador, you’ll find these filters in the Messages tab:

• Co-host shows conversations between you and any co-hosts on a listing.
• Superhost Ambassador displays messages between you and hosts you’ve matched with.

The Traveling filter shows messages you send and receive as a guest. The Support filter shows conversations with Airbnb Support.

Looking for a specific conversation? You can search messages by names, words, or phrases. The results take into account any filters you’ve applied, helping you find conversations faster.

A quick reply is a short, pre-written message that’s saved as a template in your messaging settings. 

Placeholders for details, like the guest’s first name, personalize each message by pulling information from your listing or the reservation.

Quick replies help you respond rapidly and save you time. Create your own quick replies or edit Airbnb’s templates to send right away or schedule for delivery later at key moments.

Learn more about quick replies for home, experience, or service hosts.

快速回复是你创建的消息模板，用于回答有关入住、退房等方面的常见问题。你需要设置快速回复，才能使用全新的人工智能辅助快速回复建议功能。

此功能使用人工智能来分析房客的问题，并从你的快速回复中自动给出回复建议。快速回复建议会显示在群组对话中，只有你能看到。你可以在发送消息之前检查并编辑该快速回复。

Other features in the Messages tab help hosts and co-hosts connect with guests before, during, and after booking, as well as with each other.

• Threaded replies let you start a thread when replying to a message, which nests your response under the original message.
• Editing tools enable you to edit a message within 15 minutes of sending it, and unsend a message within 24 hours.
• Read receipts show whether guests or others have viewed your messages, unless they’ve turned off this feature in their account settings.
• Recommendations make it easy to share your guidebook and suggest local experiences or services in just a few taps.
• Photo and video sharing allows you to attach files to your messages to co-hosts and to guests after their booking is confirmed.

本文所含信息自发布以来可能已有所变化。