Please note: The cleaning fee has been removed from all the listings in China mainland area on June 30th 2021.
You’ll need your guest's approval to add a cleaning fee to a confirmed reservation or an active trip. You can do this by sending them a request to change the reservation to a new price that includes the additional fee.
To submit a change request:
- Go to your Reservations
- Click the three dots menu for the reservation you want to change
- Click Change or cancel
- You'll be taken to a new page
- Select Change Reservation and make the change (you can change the dates, number of guests, and price from this page)
- Click Continue
- Confirm the change is correct, then click Send request
If the guest accepts your request, the reservation will be updated and they'll be charged or refunded if necessary. If the request is declined or you don’t receive a response, the reservation will stay the same.